Working in a business environment requires more than technical ability. Interactions with people in a professional environment sometimes requires the ability to communicate effectively, and sometimes to resolve conflict. The working environment changes over time and we need to understand and manage that change as best we can. Problems arise that will require creative thinking and collaboration. The sessions here address some relevant topics for getting along in business.

Contents:


Change Management

  • Description: Many organizational change management initiatives fail because people do not know where to start or how to sustain change. This course has been designed to provide the course participants with the tools and skills for planning, initializing, realizing, controlling and stabilizing change processes on both corporate and personal levels.
  • Audience: General
  • Duration: 5 days

Communication Skills

  • Description: This course will explore your personal communication style and teach you how to develop the interpersonal skills needed for effective relationships in the workplace. You will learn the importance of understanding business group dynamics, leadership styles, 10 commandments of positive relationships, how to overcome communication barriers, listening skills, conflict management strategies, and team building models.
  • Audience: General
  • Duration: 3 days

Creative and Critical Thinking in Problem Solving

  • Description: The components of this course will give you tools and teach you the techniques of creative and critical thinking that are necessary in today’s business environment.  We live in a society with a massive flow of information. People struggle daily with judging the quality of information while trying to solve problems. We can become more proficient in using creative and critical thinking tools, to separate bad information from good information, and make the best decisions possible.
  • Audience: General
  • Duration: 3 days

Problem Solving and Decision Making

  • Description: In this course you will learn the fundamental tools used for data analysis, how to select and apply appropriate problem-solving methods and use decision-making techniques and processes.  You will also learn how to conduct root cause analysis (RCA) on complex problems.
  • Audience: General
  • Duration: 2 days

Project Management Soft Skills

  • Description: This course will provide some practical skills to effectively communicate and lead both people and organizational projects.  Understanding the Effective Project Environment Model, the project life-cycle and characteristics of a successful project manager will help you build productive project teams.
  • Audience: General
  • Duration: 2 days

Communicating with Confidence

  • Description: By completing this course you will increase your confidence and learn how to organize your thoughts quickly and calmly before speaking.  Understanding the Ten Commandments of Positive Relationships will help you to make others feel comfortable discussing anything with you and handle sensitive conversations diplomatically.
  • Audience: General
  • Duration: 2 days

Writing Skills for Business Communications

  • Description: In this course you will learn the essential skills to communicate effectively in writing.  You will explore the 5 C’s of quality writing: clear, complete, concise, courteous, and correct. We will also look at how to structure a paragraph, how to fashion 10 types of business letters and how to prepare business documents.
  • Audience: General
  • Duration: 1 day

Conflict Management

  • Description: In this course you will learn about the different personal styles, how to recognize 5 stages of conflict, benefits of confrontation and how to implement problem-solving techniques to find resolutions that strengthen relationships.
  • Audience: General
  • Duration: 1 day

Time Management

  • Description: This course will provide practical skills to understand the most useful techniques for setting and achieving goals. We will discuses organizing yourself for peak efficiency and taking control of things that create disorder in workplace productivity.
  • Audience: General
  • Duration: 1 day

Stress Management

  • Description: In this course you will learn to identify causes of stress and apply strategies to deal with that stress; and deal better with situations and actions that can’t be changed.
  • Audience: General
  • Duration: 1 day